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Journal of Business and Technical Communication
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Reader-Focused Text Evaluation

An Overview of Goals and Methods

MENNO DEJONG

University of Twente, the Netherlands

PETER JAN SCHELLENS

University of Twente, the Netherlands

This article presents a review of the literature on reader-focused text evaluation. First, an account is given of the document characteristics that can be evaluated. Then the possible functions of evaluations are considered, a distinction being made between verifying, troubleshooting, and choice-supporting research. Finally, an overview is presented of methods appropriate for the various document characteristics and evaluation functions. Relevant research findings on the methodological strengths and constraints of each method are discussed.

Journal of Business and Technical Communication, Vol. 11, No. 4, 402-432 (1997)
DOI: 10.1177/1050651997011004003
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