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User Perceptions of E-Mail at Work

West Virginia University

William P. Anthony

Florida State University

This article examines employee sentiments concerning the use of e-mail. An exploratory study at one state agency was used to create a survey of employee perceptions of e-mail use. The survey was then administered to a second state agency. The survey findings show that although most employees found e-mail to be highly useful, they also complained of information overload. The findings also suggest that employees perceive peer misuse and lack of peer training to be culprits of e-mail overload. The article discusses the theoretical implications of the study and makes recommendations for improving e-mail training.

Key Words: e-mail • information overload • training

Journal of Business and Technical Communication, Vol. 17, No. 2, 170-200 (2003)
DOI: 10.1177/1050651902250947


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