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Journal of Business and Technical Communication
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Reconceptualizing Politeness to Accommodate Dynamic Tensions in Subordinate-to-Superior Reporting

Priscilla S. Rogers

University of Michigan, psr{at}umich.edu

Song Mei Lee-Wong

Nanyang Business School, Singapore, lleewong{at}unimelb.edu.au

This research provides a framework identifying dynamic tensions that occur as subordinates try to maintain a sufficient degree of politeness while reporting to superiors on workplace tasks. Building on politeness theory, the framework suggests how conventional politeness dimensions, such as deference, solidarity, and non-imposition are challenged by organizational obligations and workplace tasks requiring confidence, direction, and individuality. The framework evolved from a series of analyses of two samples: one consisting of e-mail between international project teams and their domestically located supervisors, the other of Asian and U.S. business undergraduates' responses to two workplace scenarios involving critiquing a superior's work. Analyses revealed competing communicative dimensions relevant to subordinate-to-superior interactions, including dimensions that are underdeveloped in politeness literature. Examples from these data suggest that managing a sufficient equilibrium between these dimensions requires a substantial knowledge of rhetorical and linguistic alternatives.

Key Words: politeness • deference • tone • organization • subordinate reporting

Journal of Business and Technical Communication, Vol. 17, No. 4, 379-412 (2003)
DOI: 10.1177/1050651903255401
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