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The Uses, Roles, and Contents of Intranets in Multinational Companies in Finland

Helsinki School of Economics

Intranets are fast and cost-effective channels for internal business communication. They are especially suitable for situations in which a company needs to offer the same information or news simultaneously to the entire staff at various company locations despite geographic distances and time differences. But, communication via intranet is not uncomplicated, and certain issues may be critical to the intranet's success within multinational companies, including access, language, and content. This article reports the results of a questionnaire surveying these critical areas and intranets' roles and functions within 25 of the largest multinational companies operating in Finland.

Key Words: intranet • internal communication • corporate communication • business communication • intranet access • intranet language • intranet content • content creation

Journal of Business and Technical Communication, Vol. 20, No. 3, 288-324 (2006)
DOI: 10.1177/1050651906287255


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