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Real-Time Computer Network Collaboration

Case Studies of Business Writing Students

Purdue University Calumet

Previous research in computer-mediated communication in both the classroom and the workplace has found that patterns of interaction may differ between individuals communicating face-to-face versus communicating via a computer network. This present study, using a case study methodology, sought to analyze and compare the language of groups of business writing students as they communicated both face-to-face and on a real-time computer network. The study found that during network meetings, participation was more equal, responses tended to be more substantive and text specific, and students were more willing to offer direction than during face-to-face meetings. In addition, students reported a more positive evaluation of their network sessions.

Journal of Business and Technical Communication, Vol. 6, No. 3, 316-336 (1992)
DOI: 10.1177/1050651992006003003


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